Upon completion of each loan our clients are prompted to fill out a quick survey to provide their feedback in relation to our services.
We use these surveys to ensure the highest level of customer service is continuously maintained.
CUSTOMER SURVEY BELOW:
Contact Preferred Name: Tania Ital****
Survey responses are as follows:
1. Overall, how satisfied were you with my services?
Excellent
2. On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me?
5
3. What elements of the service I provided most impressed you?
Knowledge, and Customer Service!
4. Are there any improvements to my service I could make?
No not really! You went above and beyond to help us.
Understanding of your needs: Excellent
Knowledge and explanation of products: Excellent
Courtesy and friendliness: Excellent
Communication (i.e. keeping you up to date): Excellent
Quality of service: Excellent
6. Did I keep you informed during the application and approval process?
Yes
7. Would you be interested in knowing more about any of the other services I provide?
Yes
8. Would you recommend my services to others?
Yes
9. How did you hear about me?
Word of mouth (Personal)
Additional Comments:
I seriously cannot say enough nice Things about Ed! He was very helpful throughout the whole process and kept us up to date at all times, just a phone call away. Having dealt with the NAB for a very long time and being loyal to them, I would never go back!! Thank you for everything and especially your kind gift when we finally settled. Pino And Tania Italiano