Upon completion of each loan our clients are prompted to fill out a quick survey to provide their feedback in relation to our services.
We use these surveys to ensure the highest level of customer service is continuously maintained.
1. Overall, how satisfied were you with my services?
2. On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me?
3. What elements of the service I provided most impressed you?
knowledge, expertise and wide array of contacts. Professional
4. Are there any improvements to my service I could make?
Understanding of your needs: Excellent
Knowledge and explanation of products: Excellent
Courtesy and friendliness: Excellent
Communication (i.e. keeping you up to date): Excellent
Quality of service: Excellent
6. Did I keep you informed during the application and approval process?
7. Would you be interested in knowing more about any of the other services I provide?
8. Would you recommend my services to others?
9. How did you hear about me?
Word of mouth (Personal)
Additional Customer Feedback:
The way you delivered the information clearly and quickly. Everything I needed to know was to the point. Very helpful in working around my circumstances and ultimately helping me meet my goal. Professional, thoughtful and thorough! Thumbs up