Upon completion of each loan our clients are prompted to fill out a quick survey to provide their feedback in relation to our services.
We use these surveys to ensure the highest level of customer service is continuously maintained.
Survey responses are as follows:
1. Overall, how satisfied were you with my services?
Excellent
2. On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me?
5
3. What elements of the service I provided most impressed you?
Always being contactable to offer assistance.
4. Are there any improvements to my service I could make?
Understanding of your needs: Excellent
Knowledge and explanation of products: Excellent
Courtesy and friendliness: Excellent
Communication (i.e. keeping you up to date): Excellent
Quality of service: Excellent
6. Did I keep you informed during the application and approval process?
Yes
7. Would you be interested in knowing more about any of the other services I provide?
Yes
8. Would you recommend my services to others?
Yes
9. How did you hear about me?
Other – We are previous clients
I’d really appreciate if you would include a customer testimonial or any other feedback on my recent service for you. Great testimonials really help me to promote my service and business. I generally publish these on my website or social media and will only use your first name and suburb.
We have have now dealt with Ed on three occasions over the last 3 years. On all occasions Ed has provided a professional service. Ed is easy to deal with and is always communicating with updates.