Upon completion of each loan our clients are prompted to fill out a quick survey to provide their feedback in relation to our services.
We use these surveys to ensure the highest level of customer service is continuously maintained.
Survey responses are as follows:
1. Overall, how satisfied were you with my services?
Excellent
2. On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me?
5
3. What elements of the service I provided most impressed you?
The personalised service.
4. Are there any improvements to my service I could make?
N/A.
Understanding of your needs: Excellent
Knowledge and explanation of products: Excellent
Courtesy and friendliness: Excellent
Communication (i.e. keeping you up to date): Excellent
Quality of service: Excellent
6. Did I keep you informed during the application and approval process?
Yes
7. Would you be interested in knowing more about any of the other services I provide?
Yes
8. Would you recommend my services to others?
Yes
9. How did you hear about me?
Word of mouth (Personal)
Customer Comments:
This is the second time we have used Ed and plan to use him again for a third time very shortly to finance our build. Ed has gone above and beyond to suit our needs by getting to know us and what our requirements were. I cannot recommend him enough.