Recent Customer Survey – July 2020
Upon completion of each loan our clients are prompted to fill out a quick survey to provide their feedback in relation to our services.
We use these surveys to ensure the highest level of customer service is continuously maintained.
CUSTOMER SURVEY BELOW:
Customer Name: Tom B
1. Overall, how satisfied were you with my services?
Excellent
2. On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me?
5
3. What elements of the service I provided most impressed you?
The professionalism and knowledge of every part of the financing. Very quick to get things sorted out and have answers instantly
4. Are there any improvements to my service I could make?
Not really
Understanding of your needs: Excellent
Knowledge and explanation of products: Excellent
Courtesy and friendliness: Excellent
Communication (i.e. keeping you up to date): Excellent
Quality of service: Excellent
6. Did I keep you informed during the application and approval process?
Yes
7. Would you be interested in knowing more about any of the other services I provide?
Yes
8. Would you recommend my services to others?
Yes
9. How did you hear about me?
Word of mouth (Personal)
I’d really appreciate if you would include a customer testimonial or any other feedback on my recent service for you. Great testimonials really help me to promote my service and business. I generally publish these on my website or social media and will only use your first name and suburb.
Ed was extremely good for me and my fiancé getting a new home Loan and refinancing another. He understood exactly what we were after and delivered that plus more. His communication was very good and kept us updated every step of the way and explaining everything in detail so anybody could understand it. Highly recommend Ed to anyone else looking for new loans or refinancing.
5/5